Communication Partners, Inc. Receives Two 2020 MarCom Platinum Awards

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San Diego, CA – Communication Partners, Inc. (CPI) has earned two MarCom platinum awards in recognition of their work for Alteryx, Inc. and Technicolor benefits campaigns. MarCom is one of the largest, most-respected creative competitions in the world. Over 5,000 entries were submitted from throughout the United States, Canada, and 28 other countries. The award […]

How to Maximize Employee Benefits During COVID-19

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As distancing measures continue into the year due to the COVID-19 pandemic, people and businesses are exploring the best ways to adjust. Many workplaces have transitioned to a virtual setting, essential businesses have put new safety protocols in place, and employees have adapted to a different kind of work/life balance. With this rapidly changing environment, […]

Surviving & Thriving During Open Enrollment 2020

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Communicating benefits to employees can be difficult at the best of times. In 2020, you may be faced with a new set of challenges. Social distancing requirements, remote workers, and a level of uncertainty give us the opportunity to look at open enrollment in a new way. We’re here to help. 5 Tips for Open […]

Why we love microsites (and why you will, too!)

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Ready to help employees make smarter benefit decisions and take work off your desk? With a benefits microsite, you can do just that. These specialized sites offer a wealth of information about everything employees need to choose and use their benefits effectively. Benefit microsites can turn overwhelmed, confused employees into informed, savvy benefit consumers. We […]

2023 Net Promoter Score

What Does This Mean?

Providing the highest level of hospitality is important to us. Surveys give us the feedback we need to continually meet this goal. We’re pretty proud of our Net Promoter Score (NPS). Here’s why:

What Is NPS?

NPS is based on the percentage of survey respondents who are promoters, passives, and detractors:

  • Promoter: Score of 9 or 10
  • Passive: Score of 7 or 8
  • Detractor: Score of 0 to 6

Scores range from -100 to 100. The higher the score, the higher the percentage of promoters versus detractors.

What Is a Good NPS?*

Above 0: Good
Above 20: Favorable
Above 50: Excellent
Above 80: World Class

*Bain & Company, creators of NPS