About Us

The Core Values That Drive Us​

Our core values define how we run our business. These values, combined with our entrepreneurial spirit, have formed a distinct company culture.

Integrity

Collaboration

Innovation

Quality

Ownership

Our Partners

Our Team

We are so proud of our team. Each team member brings a wide range of benefits and marketing experience to ensure we deliver high-quality and creative communications.
Every. Time.

Chris Lonergan
President

Summer Lonergan
Principal

Erin Gallion
EVP, Operations

Kim McMullen
Accountant

Daniel Hardison
Director, Art & Design

Suzi Ffrench
Director, Strategic Content

Jen Haines
Director, Project Management

Amanda Trent
Sr. Project Manager

Oliver Hepp
Sr. Project Manager

chloe ffrench

Chloe Ffrench
Project Manager

Niko Kosanovic
Project Manager

Katie Choury
Project Manager

Joy Wattenbarger
Sr. Content Strategist

Melanie Haniph
Content Strategist

Denise Reynolds
Content Strategist

Beau Brown
Sr. Designer/
Front-End Developer

Jennifer Richburg
Sr. Designer

Stephanie Lambert
Designer

Evan Johnson
Web Designer/
Front-End Developer

Become Our Next Team Member!

2023 Net Promoter Score

What Does This Mean?

Providing the highest level of hospitality is important to us. Surveys give us the feedback we need to continually meet this goal. We’re pretty proud of our Net Promoter Score (NPS). Here’s why:

What Is NPS?

NPS is based on the percentage of survey respondents who are promoters, passives, and detractors:

  • Promoter: Score of 9 or 10
  • Passive: Score of 7 or 8
  • Detractor: Score of 0 to 6

Scores range from -100 to 100. The higher the score, the higher the percentage of promoters versus detractors.

What Is a Good NPS?*

Above 0: Good
Above 20: Favorable
Above 50: Excellent
Above 80: World Class

*Bain & Company, creators of NPS