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Our Process

The CPI Difference

As a CPI client, you have a dedicated project manager who oversees the entire project from kickoff to completion. Our project managers coordinate the project on your behalf, ensuring your goals are met and your vision is achieved.

Let Us Do the Heavy Lifting

Whether it’s content, design, translation, or print, CPI has the specialized resources to ensure your benefits information is transformed into engaging communications that empower your staff to understand, appreciate, and utilize their benefits


2022 Net Promoter Score

What Does This Mean?

Providing the highest level of hospitality is important to us. Surveys give us the feedback we need to continually meet this goal. We’re pretty proud of our Net Promoter Score (NPS). Here’s why:

What Is NPS?

NPS is based on the percentage of survey respondents who are promoters, passives, and detractors:

  • Promoter: Score of 9 or 10
  • Passive: Score of 7 or 8
  • Detractor: Score of 0 to 6

Scores range from -100 to 100. The higher the score, the higher the percentage of promoters versus detractors.

What Is a Good NPS?*

Above 0: Good
Above 20: Favorable
Above 50: Excellent
Above 80: World Class

*Bain & Company, creators of NPS