Caution: Videos Are Hot – Proceed with Enthusiasm!

Caution: Videos Are Hot – Proceed with Enthusiasm!

Videos are one of the most popular forms of communication – and it’s easy to see why. As a customizable, educational, and entertaining tool, videos offer a user-friendly solution for communicating important information to viewers. Videos are perfect for employee benefits communication because they offer: Universal appeal: Employee of all ages, demographics, and geography watch […]

Top Digital Employee Benefit Communication Trends for 2021

people sitting together using laptops, cell phones and tablets

Keeping the lines of communication open has never been more important. Organizations are finding value in digital products and services that keep employees connected to the company and their benefits. Digitizing employee benefit communications leads to an accessible, interactive, and trackable benefits experience. If 2020 has taught us anything, it is the importance of being […]

Want Bottom Line Improvement? Ask for Feedback.

Survey feedback leads to better products and services We are in the business of making our clients look good. We provide products and services that educate employees, reduce Human Resources burden, and provide brokers a valuable resource. We know that to serve our clients well, year after year, we need to continually improve. Whether through […]

3 Lessons We Learned in 2020 That We’ll Carry into 2021

lessons-learned

We are fortunate to assist with the benefit communication needs of over 150 unique clients each year, spanning virtually every major industry. This perspective gives us insight into strategies that kept benefits communication a high priority for our clients as a result of – and in spite of – a worldwide pandemic.  Here are the […]

Spread It Out – How to Communicate Benefits Throughout the Year

Employees receive most of their benefits information and education once a year–during Open Enrollment. The fact is, by January, employees have forgotten most of what they learned. If you want a happier and more productive workforce, communicate the employee benefits program throughout the year. Higher Job Retention While 92% of employees say that benefits are […]

2023 Net Promoter Score

What Does This Mean?

Providing the highest level of hospitality is important to us. Surveys give us the feedback we need to continually meet this goal. We’re pretty proud of our Net Promoter Score (NPS). Here’s why:

What Is NPS?

NPS is based on the percentage of survey respondents who are promoters, passives, and detractors:

  • Promoter: Score of 9 or 10
  • Passive: Score of 7 or 8
  • Detractor: Score of 0 to 6

Scores range from -100 to 100. The higher the score, the higher the percentage of promoters versus detractors.

What Is a Good NPS?*

Above 0: Good
Above 20: Favorable
Above 50: Excellent
Above 80: World Class

*Bain & Company, creators of NPS