Mind Over Matter: How to Build a Better Mental Health Communications Strategy

mental-health

Mental health conditions cost the U.S. $193.2 billion in lost earnings every year, making them a priority for every company. Mental Health Awareness Month is the perfect time to provide mental health communication to employees in ways that are simple, cost-effective, and stigma-free. It’s time to talk Gone are the days when companies only focused […]

Money Matters: Communicating Financial Wellness for Maximum Impact & Minimal Effort

onboarding

April is National Financial Literacy Month – the perfect time to address one of the most important – but often ignored – pillars of health: Financial Wellness. A healthy life includes more than physical well-being. Financial stress can cause a wide range of issues for employees and significant challenges for employers. Helping to relieve that […]

Benefits by Design: Connect with Employees through Strategic UI Design

ui ux design elements

We’ve all felt the frustration of visiting a website that is outdated, unsophisticated, and confusing. After time wasted looking for hard-to-find information, users often give up rather than continue searching for what they need. This is especially troublesome when it comes to benefits websites, mobile apps, and digital benefits materials. A frustrating experience can negatively […]

Better Benefits Communication through Open Enrollment and Beyond

The benefits conversation starts even before the hire is made – and lasts until after an employee leaves the company. Being strategic in communicating benefits at each stage of the employee lifecycle will reap a variety of rewards. Your employees will be more engaged in the company and in their benefit decisions, leading to higher […]

You’re Hiring: Recruit In Style

recruiting top talent for job position

You’ve got great benefits to offer and key positions to fill, so how do you get talent to spot your job ad? Stand Out in the Crowd The job ad is the first impression you offer potential hires. And yet many job ads get it wrong, providing a dry and unwelcoming job description that leaves […]

2023 Net Promoter Score

What Does This Mean?

Providing the highest level of hospitality is important to us. Surveys give us the feedback we need to continually meet this goal. We’re pretty proud of our Net Promoter Score (NPS). Here’s why:

What Is NPS?

NPS is based on the percentage of survey respondents who are promoters, passives, and detractors:

  • Promoter: Score of 9 or 10
  • Passive: Score of 7 or 8
  • Detractor: Score of 0 to 6

Scores range from -100 to 100. The higher the score, the higher the percentage of promoters versus detractors.

What Is a Good NPS?*

Above 0: Good
Above 20: Favorable
Above 50: Excellent
Above 80: World Class

*Bain & Company, creators of NPS