Postcards: Good Things Come in Small Packages

POST CARD

When it comes to reaching employees and their families, postcards deliver. A useful addition to your benefits campaign, postcards are affordable, simple, and eye-catching. With a smaller landscape, postcards make a big splash and spur employees (and dependents) to action. 4 Ways Postcards Deliver 1.    Short and sweet with clear calls to action Postcards come […]

The Recipe for Successful Benefits Communication: 5 Essential Ingredients

Secret Recipe

Your company’s menu of benefits is a large portion of an employee’s total compensation. Unfortunately, it’s also a common source of misunderstanding. Employees often don’t know enough about how the plans work to get the most value out of their benefits. The good news is, communicating benefits in a way that engages and educates employees […]

Mini Is Mighty: Bite-Size Guides Pack a Punch

The standard printed benefit guide is a staple of benefits communications. It’s familiar. It’s thorough. It’s swell. But, sometimes, a little goes a long way. We see the value of the traditional guide format. It’s shorter than an SPD, makes much more sense than a benefit summary, is easier to digest than a bunch of […]

The Hero Site: Your New Benefits Communication Superpower

super hero

It’s time to put on your cape and save the world – or at least save employees from making poor benefit decisions! We know how much you, the unsung benefits heroes, do to help your employees understand their benefit offerings. And so, we remain vigilant in our mission to find new ways to take the […]

The Microsite: An Employee Benefits Game-Changer

Employees are experiencing more distractions and changes in the workplace than ever before – leaving benefits communication lost in the commotion. The good news is that it doesn’t have to be this way. A benefits microsite can reduce employee confusion and HR burden by providing a streamlined, self-service hub for everything benefits-related. It’s a triumph […]

2023 Net Promoter Score

What Does This Mean?

Providing the highest level of hospitality is important to us. Surveys give us the feedback we need to continually meet this goal. We’re pretty proud of our Net Promoter Score (NPS). Here’s why:

What Is NPS?

NPS is based on the percentage of survey respondents who are promoters, passives, and detractors:

  • Promoter: Score of 9 or 10
  • Passive: Score of 7 or 8
  • Detractor: Score of 0 to 6

Scores range from -100 to 100. The higher the score, the higher the percentage of promoters versus detractors.

What Is a Good NPS?*

Above 0: Good
Above 20: Favorable
Above 50: Excellent
Above 80: World Class

*Bain & Company, creators of NPS