6 Reasons Why Benefits Videos Are More Important Than Ever

video-conference

Let’s face it, communicating employee benefits can be challenging at the best of times. With the unprecedented number of people working from home, employers may find it increasingly difficult to keep employees informed about important company initiatives and benefits information. Here’s why we believe videos are an effective way to increase employee engagement and understanding […]

Introducing Gateway: CPI’s mobile benefits solution

gateway-app

CPI’s Gateway is a downloadable web app, customized to your company’s needs. With a single click on a mobile phone, your employees have direct access to important benefits information any time they need it. Gateway gives your employees the ability to find answers to their frequently asked benefits questions throughout the year – not just […]

No More Editing Headaches: Adobe Acrobat Makes Mark Ups Easy

edit-with-ease

When reviewing and editing a document, your goal is to clearly communicate the changes that need to be made. We all know it is time consuming to print out a PDF, add handwritten notes, and scan it back to your fellow team members. This process is not only time-consuming, it can also lead to issues […]

2023 Net Promoter Score

What Does This Mean?

Providing the highest level of hospitality is important to us. Surveys give us the feedback we need to continually meet this goal. We’re pretty proud of our Net Promoter Score (NPS). Here’s why:

What Is NPS?

NPS is based on the percentage of survey respondents who are promoters, passives, and detractors:

  • Promoter: Score of 9 or 10
  • Passive: Score of 7 or 8
  • Detractor: Score of 0 to 6

Scores range from -100 to 100. The higher the score, the higher the percentage of promoters versus detractors.

What Is a Good NPS?*

Above 0: Good
Above 20: Favorable
Above 50: Excellent
Above 80: World Class

*Bain & Company, creators of NPS