The CPI Creative Reveal Call – Get Ready to Be Wowed

creative-reveal

If you haven’t worked with Communication Partners in the past, you may not be familiar with the “Creative Reveal” call. You may be wondering how to prepare for the call, what to look for, or what to expect. The good news is that you are in for a treat – this is our favorite call of […]

Harness the Power of Color: Create Employee Communications that Get Noticed

power-of-color

Employees have many important decisions to make during onboarding and Open Enrollment. Benefit guides are a fantastic tool for providing information to help employees make their healthcare decisions, but packing the guides with too much content without a visual break can cause the message to be missed.

5 Benefits of Onboarding Employees with Video

five-benefits-of-onboarding

After you complete the hard work of recruiting top talent, onboarding is the time to establish your culture and remind them they made a great choice by joining your team. Great companies take the time to review important new hire information, but have you thought about your delivery in educating new employees?

2023 Net Promoter Score

What Does This Mean?

Providing the highest level of hospitality is important to us. Surveys give us the feedback we need to continually meet this goal. We’re pretty proud of our Net Promoter Score (NPS). Here’s why:

What Is NPS?

NPS is based on the percentage of survey respondents who are promoters, passives, and detractors:

  • Promoter: Score of 9 or 10
  • Passive: Score of 7 or 8
  • Detractor: Score of 0 to 6

Scores range from -100 to 100. The higher the score, the higher the percentage of promoters versus detractors.

What Is a Good NPS?*

Above 0: Good
Above 20: Favorable
Above 50: Excellent
Above 80: World Class

*Bain & Company, creators of NPS