CPI’s Gateway is a downloadable web app, customized to your company’s needs. With a single click on a mobile phone, your employees have direct access to important benefits information any time they need it. Gateway gives your employees the ability to find answers to their frequently asked benefits questions throughout the year – not just at open enrollment. Gateway is the perfect companion to your comprehensive benefits guide and enrollment campaign.

Gateway Features

Connection
Able to link to carrier contacts, plan documents, benefits guide, microsites, and company intranet
Security
A secure, hosted platform with important plan information but no personal data
Customization
Custom, client-branded icon, colors, and font clearly identify your company to employees
Analysis
Data analytics available to show usage and click rates
Calls to Action
Include and modify calls to action, as needed
Self-sufficiency
Employees can find answers to their benefits questions with ease

Help Your Employees Help Themselves

FAQs that can be answered using CPI’s Gateway:

Please contact your CPI Project Manager or hello@commpart.com for more information.
Put the power of benefits information in your employees’ hands.

2023 Net Promoter Score

What Does This Mean?

Providing the highest level of hospitality is important to us. Surveys give us the feedback we need to continually meet this goal. We’re pretty proud of our Net Promoter Score (NPS). Here’s why:

What Is NPS?

NPS is based on the percentage of survey respondents who are promoters, passives, and detractors:

  • Promoter: Score of 9 or 10
  • Passive: Score of 7 or 8
  • Detractor: Score of 0 to 6

Scores range from -100 to 100. The higher the score, the higher the percentage of promoters versus detractors.

What Is a Good NPS?*

Above 0: Good
Above 20: Favorable
Above 50: Excellent
Above 80: World Class

*Bain & Company, creators of NPS