Why We Need an EPS Version of Your Logo

Graphic image files can come in many formats. However, for print or digital purposes, a logo needs to be created in a format that allows it to be resized without losing quality.

Do You Know Your Audience? Bridging the Generational Gaps in Employee Communications

audience

HR professionals, managers, and employees have a new challenge; how to accommodate and appreciate the unique qualities of five generations in the workplace. For the first time in history, five generations are represented in the workforce, and each brings its own experiences, preferences, wants, and needs. As an employer communicating with a diverse group of […]

2023 Net Promoter Score

What Does This Mean?

Providing the highest level of hospitality is important to us. Surveys give us the feedback we need to continually meet this goal. We’re pretty proud of our Net Promoter Score (NPS). Here’s why:

What Is NPS?

NPS is based on the percentage of survey respondents who are promoters, passives, and detractors:

  • Promoter: Score of 9 or 10
  • Passive: Score of 7 or 8
  • Detractor: Score of 0 to 6

Scores range from -100 to 100. The higher the score, the higher the percentage of promoters versus detractors.

What Is a Good NPS?*

Above 0: Good
Above 20: Favorable
Above 50: Excellent
Above 80: World Class

*Bain & Company, creators of NPS