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HSAs Deserve Better Marketing. Here’s How to Do It

For those of us in the employee benefits space, HSAs are well understood. The tax advantages, rollover flexibility, and long-term savings potential are familiar talking points. But for many employees, the message doesn’t always land.
The challenge is communicating the HSAs value to employees in a way that feels fresh, approachable, and motivating. Here are a few ways to help employees see their HSA as more than just a place to park pre-tax dollars.

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Ditch the Jargon, Tell the Story: The Key to Benefits Communication

When was the last time you remembered a list of facts, word-for-word? Let’s be honest: probably never. But a good story? That sticks. As a student, I had little interest in the Revolutionary War until my teacher stopped lecturing about dates and battles and instead told the story of a young soldier who lied about his age to fight for his country’s independence. Suddenly, history wasn’t just facts in a textbook. It was real. It mattered.

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Year-Round Benefits Communication Strategy: Why It Matters

OE can feel like a fire hose of information, making it hard for employees to absorb everything at once. Thoughtful, year-round communication helps them remember, use, and genuinely appreciate their benefits. A steady cadence of emails, newsletters, and other content keeps benefits top of mind and easy to access.

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Miltenyi 2024

Established in 1989, Miltenyi is a pioneering biotech company that has significantly contributed to the progress of the biomedical science field. Their integrated technologies have driven advancements in applications such as cellular research, genetic sequencing, high-content imaging, and commercial scale manufacturing for cellular therapies.

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2023 Net Promoter Score

What Does This Mean?

Providing the highest level of hospitality is important to us. Surveys give us the feedback we need to continually meet this goal. We’re pretty proud of our Net Promoter Score (NPS). Here’s why:

What Is NPS?

NPS is based on the percentage of survey respondents who are promoters, passives, and detractors:

  • Promoter: Score of 9 or 10
  • Passive: Score of 7 or 8
  • Detractor: Score of 0 to 6

Scores range from -100 to 100. The higher the score, the higher the percentage of promoters versus detractors.

What Is a Good NPS?*

Above 0: Good
Above 20: Favorable
Above 50: Excellent
Above 80: World Class

*Bain & Company, creators of NPS