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The Open Enrollment Toolkit

It’s that time of year again—preparation season for Open Enrollment. Cue dramatic music! Open Enrollment is one of the most stressful times of year for Human Resources and employee benefits teams. It means months of planning, preparation, communications, and a mile-long to do list.

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take-a-bite-out-of-benefits-ice-cream

Take a Bite Out of Benefits

Companies put a lot of effort into communicating benefits to employees during Open Enrollment. During this time, it’s important for employees to learn enough about their benefit options to make great decisions.

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2023 Net Promoter Score

What Does This Mean?

Providing the highest level of hospitality is important to us. Surveys give us the feedback we need to continually meet this goal. We’re pretty proud of our Net Promoter Score (NPS). Here’s why:

What Is NPS?

NPS is based on the percentage of survey respondents who are promoters, passives, and detractors:

  • Promoter: Score of 9 or 10
  • Passive: Score of 7 or 8
  • Detractor: Score of 0 to 6

Scores range from -100 to 100. The higher the score, the higher the percentage of promoters versus detractors.

What Is a Good NPS?*

Above 0: Good
Above 20: Favorable
Above 50: Excellent
Above 80: World Class

*Bain & Company, creators of NPS