Put Employees in the Driver’s Seat

How Decisions Guides Save Time & Money

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Put Employees in the Driver’s Seat How Decisions Guides Save Time & Money Sign Up for a FREE Open Enrollment Toolkit By submitting your email address, you agree to receive periodic communications from Communication Partners, Inc. We will never share your information with third parties or social marketing firms.

The Open Enrollment Toolkit

Your Tools for Success

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Ready to Nail Open Enrollment? We’ve Got the Tools You Need Sign Up for a FREE Open Enrollment Toolkit By submitting your email address, you agree to receive periodic communications from Communication Partners, Inc. We will never share your information with third parties or social marketing firms.

The Nifty Nav-Enhanced Guide

Ready for Your Next Adventure? Just Click.

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On our quest to deliver world-class employee benefits materials, we set out to find one resource that checks all the boxes. Covers benefits basics Adds in important extras Links to valuable resources Delights the senses Makes it fun to learn about benefits We’re pleased to have created a product that combines functionality, award-winning design, and […]

Paper Cuts

What Happened to Paper and What You Can Do About It

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At CPI, we are proud to work with trusted partners who print and deliver our beautiful benefits materials, such as guides, flyers, postcards, and posters. Unfortunately, like most businesses, they have faced difficulties over the last several years that will have a long-lasting impact. How we got here Shortages We’re facing unprecedented supply chain challenges. […]

Crunching the Numbers:

The Value of Data Analytics

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Ready to take the guesswork out of benefits communication? Most companies invest a significant amount of time and money to provide and communicate employee benefits. But how do you know which communication methods are grabbing your employees’ attention? Data analytics holds the answers. It starts with the numbers. The potential for analytics has never been […]

2023 Net Promoter Score

What Does This Mean?

Providing the highest level of hospitality is important to us. Surveys give us the feedback we need to continually meet this goal. We’re pretty proud of our Net Promoter Score (NPS). Here’s why:

What Is NPS?

NPS is based on the percentage of survey respondents who are promoters, passives, and detractors:

  • Promoter: Score of 9 or 10
  • Passive: Score of 7 or 8
  • Detractor: Score of 0 to 6

Scores range from -100 to 100. The higher the score, the higher the percentage of promoters versus detractors.

What Is a Good NPS?*

Above 0: Good
Above 20: Favorable
Above 50: Excellent
Above 80: World Class

*Bain & Company, creators of NPS