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We are delighted to create the most elegant, custom benefits communication materials for our clients, year after year—and being recognized for the work we do is the icing on the cake.

“As a communications company, receiving client feedback is as important to us as the work we produce and deliver. A large percentage of our clients take the time to complete our post-project surveys, and we thank you. We thrive on this feedback, which is reflected in the highest Net Promoter Score we’ve ever earned. This goes a long way toward helping us improve our communications and services each year. I’m also thrilled to see our work recognized once again by MarCom. These awards showcase the caliber of our products within our industry. I look forward to the opportunity to continue and grow our partnership in 2023.”

– Chris Lonergan, President of Communication Partners, Inc.

Net Promoter Score = 91!

We are honored to win awards from industry professionals, but our clients and partners are who we strive to impress most of all. We are committed to providing the highest level of quality and hospitality, which is why each year we conduct client surveys to gain the feedback we need to meet this goal. We are proud to have earned a world-class Net Promoter Score of 91!

What is a Good NPS?*

Above 0: Good
Above 20: Favorable
Above 50: Excellent
Above 80: World Class

*Bain & Company, creators of NPS

Here is a sample of the feedback we’ve received from our clients:

  • 96% of survey respondents are satisfied or very satisfied with the CPI team that worked on their projects.
  • 96% feel their project followed the agreed upon timeline very closely or extremely closely.
  • 95% were satisfied or very satisfied with the design of their project.
  • 96% were satisfied or very satisfied with CPIs overall services.

MarCom Awards

MarCom Awards is an international competition that recognizes the creative achievements of marketing and communication professionals. Awards are presented to exceptional entries in a selection of categories. Communication Partners earned a variety of MarCom Awards for work completed in 2022. Here are four of our favorite winning entries:

Platinum Award

Cradlepoint

Employee Benefits Campaign

Gold Awards

Confluent

Employee Benefits Hub

NOV

Employee Benefits Hub

TEP

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Thank you for letting us be a part of your employee communications experience. Are you ready to create even more beautiful, informative benefits communications together? Reach out to our award-winning team today.

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2022 Net Promoter Score

What Does This Mean?

Providing the highest level of hospitality is important to us. Surveys give us the feedback we need to continually meet this goal. We’re pretty proud of our Net Promoter Score (NPS). Here’s why:

What Is NPS?

NPS is based on the percentage of survey respondents who are promoters, passives, and detractors:

  • Promoter: Score of 9 or 10
  • Passive: Score of 7 or 8
  • Detractor: Score of 0 to 6

Scores range from -100 to 100. The higher the score, the higher the percentage of promoters versus detractors.

What Is a Good NPS?*

Above 0: Good
Above 20: Favorable
Above 50: Excellent
Above 80: World Class

*Bain & Company, creators of NPS