Hot Off the Press!

CPI-Benefits-Communication-Brand-update

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We Work Hard for You, and It Shows!

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5 Clever Ways to Help Employees Keep Their New Year’s Resolutions

5 Clever Ways to Help Employees Keep Their New Year’s Resolutions Sign Up for a FREE Open Enrollment Toolkit By submitting your email address, you agree to receive periodic communications from Communication Partners, Inc. We will never share your information with third parties or social marketing firms.</p Every January, nearly 40% of U.S. adults set […]

Why Employees Don’t Open Their Guides

And What You Can Do About It

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Why Employees Don’t Open Their Benefits Guides And What You Can Do About It Sign Up for a FREE Open Enrollment Toolkit By submitting your email address, you agree to receive periodic communications from Communication Partners, Inc. We will never share your information with third parties or social marketing firms.

2023 Net Promoter Score

What Does This Mean?

Providing the highest level of hospitality is important to us. Surveys give us the feedback we need to continually meet this goal. We’re pretty proud of our Net Promoter Score (NPS). Here’s why:

What Is NPS?

NPS is based on the percentage of survey respondents who are promoters, passives, and detractors:

  • Promoter: Score of 9 or 10
  • Passive: Score of 7 or 8
  • Detractor: Score of 0 to 6

Scores range from -100 to 100. The higher the score, the higher the percentage of promoters versus detractors.

What Is a Good NPS?*

Above 0: Good
Above 20: Favorable
Above 50: Excellent
Above 80: World Class

*Bain & Company, creators of NPS