Wrapping Up Right: End-of-Year Reflections and Reminders for Benefits Communicators

As the year comes to a close, you’ve likely wrapped up open enrollment, are tying up loose ends, and maybe eyeing a second helping of holiday cookies. (We support it.) But before you log off for a well-deserved break, here are a few reminders and reflections to help you finish the year well, so you can step into 2026 even stronger.

What Makes Communication Partners So Special?

We Evolve to Stay Ahead
In the fast-changing world of benefits communication, standing still isn’t an option. At CPI, we’re always learning, testing, and improving to ensure every piece is clear, timely, and tailored to the audience.

Ready, Set, Enroll: The Ultimate FREE Toolkit

Open Enrollment can be stressful, but it doesn’t have to be that way. When you’re juggling contracts, tight deadlines, and fielding endless benefit questions, staying on top of employee communications can be a challenge. That’s where Communication Partners’ FREE Open Enrollment Toolkit comes in.

2023 Net Promoter Score

What Does This Mean?

Providing the highest level of hospitality is important to us. Surveys give us the feedback we need to continually meet this goal. We’re pretty proud of our Net Promoter Score (NPS). Here’s why:

What Is NPS?

NPS is based on the percentage of survey respondents who are promoters, passives, and detractors:

  • Promoter: Score of 9 or 10
  • Passive: Score of 7 or 8
  • Detractor: Score of 0 to 6

Scores range from -100 to 100. The higher the score, the higher the percentage of promoters versus detractors.

What Is a Good NPS?*

Above 0: Good
Above 20: Favorable
Above 50: Excellent
Above 80: World Class

*Bain & Company, creators of NPS