Wrapping Up Right: End-of-Year Reflections and Reminders for Benefits Communicators

As the year comes to a close, you’ve likely wrapped up open enrollment, are tying up loose ends, and maybe eyeing a second helping of holiday cookies. (We support it.) But before you log off for a well-deserved break, here are a few reminders and reflections to help you finish the year well, so you can step into 2026 even stronger.

Use It Before You Lose It: FSA Funds and Deadlines

Give your employees a friendly nudge: FSA funds typically expire at the end of the plan year. Whether it’s prescription glasses, acupuncture, or that deluxe heating pad they’ve been eyeing, eligible expenses are sometimes hidden in plain sight! Remind them to use funds before they lose ‘em.

If you’ve got grace periods or rollover rules in place, spell them out clearly. Employees love reminders that help them keep more of their money.

Pro tip: A quick email or digital flyer with examples of eligible expenses can go a long way.

Project Feedback: The Gift That Keeps Giving

If you collaborated with our team this year, now is the perfect time to complete any project surveys. Share your thoughts while they are fresh! This helps us know:

  • What worked well
  • Where we can improve
  • Whether our pricing aligns with your expectations
  • How we can make your life easier next year

We learn from your input so we can keep raising the bar, together.

Reflect, Review, Refresh: How Did Your Comms Strategy Perform?

Let’s be honest: Open Enrollment might be the Super Bowl of benefits communication, but  it’s the year-round investment that builds real engagement.

Ask yourself:

  • Did employees understand their benefits this year?
  • Were your messages clear, timely, and actionable?
  • Did you try anything new, and if so, how did it land?
  • Are you collecting employee feedback regularly (and using it)?

If your communication strategy was mostly reactive, you’re not alone. The good news? It’s never too late (or early!) to recalibrate.

Plan Ahead: Your Future Self Says “Thanks!”

The most effective communication strategies aren’t just born in October; they’re built over time. If you want to elevate your benefits engagement in the year ahead, let’s talk. From big-picture strategy to small-but-mighty tweaks, we’d love to help. Reach out at commpart.com to set up a call.

Wishing you a restful end of year and a successful start to future endeavors, from all of us at CPI.

Your Journey Starts Here

Contact our award-winning experts.

Creativity in Motion

View our product videos.

Our Product Offerings

Download the possibilities.

Open Enrollment Toolkit

Quarterly Newsletters

By submitting your email address, you agree to receive periodic communications from Communication Partners, Inc. We will never share your information with third parties or social marketing firms.

Congratulations!

Click the button below to view and download your FREE Enrollment Toolkit.

2023 Net Promoter Score

What Does This Mean?

Providing the highest level of hospitality is important to us. Surveys give us the feedback we need to continually meet this goal. We’re pretty proud of our Net Promoter Score (NPS). Here’s why:

What Is NPS?

NPS is based on the percentage of survey respondents who are promoters, passives, and detractors:

  • Promoter: Score of 9 or 10
  • Passive: Score of 7 or 8
  • Detractor: Score of 0 to 6

Scores range from -100 to 100. The higher the score, the higher the percentage of promoters versus detractors.

What Is a Good NPS?*

Above 0: Good
Above 20: Favorable
Above 50: Excellent
Above 80: World Class

*Bain & Company, creators of NPS