Pitch Perfect Benefits Communication

In today’s competitive job market, offering exceptional employee benefits is crucial for attracting and retaining top talent. However, merely providing great benefits is not enough; effectively communicating them to your employees is just as important.

Strategies for Discovering Your Benefits Communication Goals

Strategies

If you’ve been a part of the benefits communication process, you know it can be stressful and time-consuming. From plan decisions and scope discussions to schedules and logistics, it can be a challenge to get it all done in time for Open Enrollment. But with a little time, effort, and elbow grease, you can determine your goals and get a head start on a successful benefits year.

Let’s Get (a) Physical: Encourage Employees to Be Proactive About Preventive

Go see the world

Admittedly, Olivia Newton-John’s hit ‘80s song, “Let’s Get Physical,” wasn’t promoting the use of preventive care services, but it provided a perfect segway to the fact that accessing preventive care can not only promote better physical health, it can also save lives, reduce disabilities, and save money.

2023 Net Promoter Score

What Does This Mean?

Providing the highest level of hospitality is important to us. Surveys give us the feedback we need to continually meet this goal. We’re pretty proud of our Net Promoter Score (NPS). Here’s why:

What Is NPS?

NPS is based on the percentage of survey respondents who are promoters, passives, and detractors:

  • Promoter: Score of 9 or 10
  • Passive: Score of 7 or 8
  • Detractor: Score of 0 to 6

Scores range from -100 to 100. The higher the score, the higher the percentage of promoters versus detractors.

What Is a Good NPS?*

Above 0: Good
Above 20: Favorable
Above 50: Excellent
Above 80: World Class

*Bain & Company, creators of NPS