Great Brokers Don’t Work Alone

The Right Partner + A Little Fun = A Real Win

Being a great broker isn’t a solo act. Your success is built on expertise, experience, and sharp negotiation skills, not to mention your clients’ confidence that you’ve assembled the right team behind the scenes.

That team—especially your communications team—matters, because benefits are serious business. But the way we communicate them doesn’t have to be serious… at least all the time. In fact, when communications are clearer, more human, and even a little fun, employees are far more likely to pay attention and take action.

Some vendors simply execute tasks. The best ones act as an extension of you, supporting your strategy, protecting your client relationships, and making complex benefits easier (and more enjoyable!) to understand. At CPI, that’s our thing.

It’s More than Beige PDFs

When it comes to creating communication pieces that you love, strong design and clear messaging are just the baseline. What really matters is their ability to support you, your strategy, your client relationships, and your reputation. That means:

  • Creative solutions that don’t put people to sleep
  • Disciplined project management that keeps things moving
  • Transparent pricing with no surprises
 

It also means knowing when to keep things polished and when a touch of personality helps information stick. Benefits communication doesn’t (always) need confetti cannons, but it also doesn’t need to sound like a legal disclaimer.

Collaboration Is the Secret Sauce

At CPI, collaboration starts on day one. Our project managers get up to speed quickly by gathering the information needed to create the right solution, without unnecessary meetings or delays. Project kick-off meetings are intentionally efficient, designed to get everyone aligned and projects moving forward.

During the kick-off, we focus on understanding your client—their culture, tone, and overall approach to benefits. We take time to learn who they’re communicating with, what they want employees to understand or do, and any challenges or constraints we should plan for, including timing and preferred communication channels. After the meeting, CPI provides a clear project recap, a detailed timeline, and a proposed estimate so everyone knows what’s coming next.

Teamwork Making the Dream Work

While CPI takes ownership of the day-to-day execution, you remain an essential part of the team. Your insight into benefit strategy, plan provisions, and client priorities is essential. Think of it this way:

You stay focused on advising clients and strengthening relationships.

We make sure communications stay accurate, beautiful, on brand, on time, and on budget.

Big Ideas Done Right

CPI partners with brokers serving mid-size to large organizations around the globe, delivering employee communications that help people understand, use, and even appreciate their benefits. 

Our solutions include:

Benefit Campaigns

  • Year-round communication strategies
  • Branding and visual systems
  • Newsletters and benefits-at-a-glance materials

Digital Solutions

  • Navigation-enhanced benefit guides
  • Benefit websites and hero sites
  • Videos and self-guided presentations
  • Mobile gateway web apps
  • Email communications

Print Solutions

  • Traditional benefit guides
  • Posters, postcards, and flyers
  • Total compensation statements
 

Explore examples of our work at commpart.com/products.

You Look Good with Us

When your communication partner performs well, it reflects directly on you. Our goal is simple: deliver clear, creative employee communications, all while being an outstanding and reliable partner, someone you enjoy working with.

Looking for a communications partner that helps you and your clients succeed? Our team at CPI is ready to connect. Fill out this form or email hello@commpart.com.

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2023 Net Promoter Score

What Does This Mean?

Providing the highest level of hospitality is important to us. Surveys give us the feedback we need to continually meet this goal. We’re pretty proud of our Net Promoter Score (NPS). Here’s why:

What Is NPS?

NPS is based on the percentage of survey respondents who are promoters, passives, and detractors:

  • Promoter: Score of 9 or 10
  • Passive: Score of 7 or 8
  • Detractor: Score of 0 to 6

Scores range from -100 to 100. The higher the score, the higher the percentage of promoters versus detractors.

What Is a Good NPS?*

Above 0: Good
Above 20: Favorable
Above 50: Excellent
Above 80: World Class

*Bain & Company, creators of NPS