Year-Round Benefits Communication Strategy:
Why it Matters

OE can feel like a fire hose of information, making it hard for employees to absorb everything at once. Thoughtful, year-round communication helps them remember, use, and genuinely appreciate their benefits. A steady cadence of emails, newsletters, and other content keeps benefits top of mind and easy to access.

Here are some great ways to keep employees informed:

Emails: The Quick, High-Impact Touchpoint

Think emails are boring? We’ve got new ideas!

When designed beautifully, aligned with your brand, and packed with punchy, attention-grabbing messages, emails become a powerful tool for benefits communication. With the right approach, emails can deliver quick, impactful updates that make benefits feel exciting and relevant all year long.

Micro-Messaging: Bite-Sized, No-Fluff Updates

Long emails? No thanks. A laser-focused email makes it easy to send short, snappy messages that employees will actually read. Try a meaningful note like:

“Have you checked your 401(k) contributions lately? Even a small increase now can have a big impact later.”

Want to say more? Just include a link to additional resources!

Benefits FOMO: Create Urgency Like a Marketer

People take action when they feel like they’re missing out. Emails help you create urgency with messages like:

“80% of employees have already claimed their free wellness dollars. Have you?”

Use countdowns, social proof, and engagement stats to make benefits feel like exciting, must-have opportunities.

Gamify It: Make Benefits Fun

Want to make benefits interactive? Add an intriguing twist, and employees will be more likely to open, read, and participate. Consider:

  • Benefits bingo where employees check off benefits they’ve used
  • Quarterly wellness challenges to encourage preventive care

Small incentives (hello, raffle prizes!) can turn benefits into an engaging experience instead of just another to-do.

Hot Takes: Bust Benefits Myths

Bold statements grab attention. Instead of a dry HSA reminder, try sending a message like:

“Hot Take: Your HSA might just be the most underrated retirement account out there.”

Or include a “Myth vs. Fact” message to highlight underused benefits. An eye-catching message makes it easy to turn benefits education into bite-sized, must-read updates.

Email+ can elevate your benefits communication




Newsletters: The Big Picture Resource

Choosing benefits is step one. Using them is where the real magic happens.

A well-timed newsletter helps employees stay in the know and maximize their benefits. Whether printed or digital, newsletters are a great way to share reminders, tips, and cost-saving opportunities that your employees won’t want to miss.

Here’s some of the info you can highlight via a newsletter:

Reminders & Deadlines

  • FSA deadlines and seasonal benefits reminders
  • Fitness programs, tobacco cessation, and other wellness initiatives
  • Mental health and EAP resources employees may forget about

Cost-Saving Opportunities

  • Employee discounts on gym memberships, travel, and wellness programs
  • Financial wellness tips like budgeting, retirement planning, and HSA strategies
  • How to cut costs by using in-network providers and preventive care

Benefit Updates & Life Events

  • Simple explanations of benefit changes
  • Year-round updates like 401(k) contributions and beneficiary designations
  • How to update benefits after a qualifying life event

Printed and digital newsletters make benefits communication better.

Next Stop: Next-Level Communications

Open Enrollment is a good start, but a once-a-year information blitz isn’t enough. To help employees remember, understand, and making the most of their benefits, communication needs to happen regularly.

Explore our updated product offerings and see how we can help you deliver clear and effective benefits communication that will have a real impact.

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2023 Net Promoter Score

What Does This Mean?

Providing the highest level of hospitality is important to us. Surveys give us the feedback we need to continually meet this goal. We’re pretty proud of our Net Promoter Score (NPS). Here’s why:

What Is NPS?

NPS is based on the percentage of survey respondents who are promoters, passives, and detractors:

  • Promoter: Score of 9 or 10
  • Passive: Score of 7 or 8
  • Detractor: Score of 0 to 6

Scores range from -100 to 100. The higher the score, the higher the percentage of promoters versus detractors.

What Is a Good NPS?*

Above 0: Good
Above 20: Favorable
Above 50: Excellent
Above 80: World Class

*Bain & Company, creators of NPS