When you choose Communication Partners, we consult with you to determine the proper combination, timing, and delivery methods for communications during Open Enrollment and throughout the year. Our goal is to work with you to create a communications campaign that will:
We ask specific questions and truly listen to learn more about your company – and especially about your employees. Our strategy sessions help unpack which deliverables may work best for your company culture and employee needs.
When you decide to move forward, you’ll be paired with a dedicated project manager who will guide you through the process from start to finish. They help ensure your goals are met and your communications deliver on-time through weekly check-in calls and schedule management.
It’s go time! Our team of writers and designers work tirelessly behind the scenes to deliver custom written and designed communications to meet your goals and engage your audience.
We care about what you think. You’re offered several opportunities to review the writing and design of your communications to ensure the end result is what you envisioned and even more.
Once your project is final and approved, we are ready for launch! Whether we push your benefits microsite live or send your materials to print, we’ve got you covered to put your new, custom communications into motion.
Providing the highest level of hospitality is important to us. Surveys give us the feedback we need to continually meet this goal. We’re pretty proud of our Net Promoter Score (NPS). Here’s why:
NPS is based on the percentage of survey respondents who are promoters, passives, and detractors:
Scores range from -100 to 100. The higher the score, the higher the percentage of promoters versus detractors.
| Above 0: Good |
| Above 20: Favorable |
| Above 50: Excellent |
| Above 80: World Class |
*Bain & Company, creators of NPS
