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2022 Net Promoter Score
What Does This Mean?
Providing the highest level of hospitality is important to us. Surveys give us the feedback we need to continually meet this goal. We’re pretty proud of our Net Promoter Score (NPS). Here’s why:
What Is NPS?
NPS is based on the percentage of survey respondents who are promoters, passives, and detractors:
Promoter: Score of 9 or 10
Passive: Score of 7 or 8
Detractor: Score of 0 to 6
Scores range from -100 to 100. The higher the score, the higher the percentage of promoters versus detractors.