Providing the highest level of hospitality is important to us. Surveys give us the feedback we need to continually meet this goal. We’re pretty proud of our Net Promoter Score (NPS). Here’s why:
NPS is based on the percentage of survey respondents who are promoters, passives, and detractors:
Scores range from -100 to 100. The higher the score, the higher the percentage of promoters versus detractors.
|Above 0: Good|
|Above 20: Favorable|
|Above 50: Excellent|
|Above 80: World Class|
*Bain & Company, creators of NPS